Frequently Asked Questions

Rental Rules

Do I need a reservation?
Reservations are strongly recommended, especially on weekends, holidays, and during peak season. Walk-up availability may be limited.

Can beginners rent kayaks or paddleboards?
Yes. Many of our guests are first-time paddlers. We do ask that all renters review the safety instructions and use good judgment based on weather and water conditions.

Can more than one person use the same rental?
Please use each rental only as intended. Single kayaks and paddleboards may be used by 1 adult, or by 1 adult and 1 youth if their combined weight stays within the listed capacity. Tandem kayaks may be used by up to 2 riders, subject to the listed weight capacity.

Can I switch equipment after booking?
Equipment changes may be possible depending on availability. If you need to switch from a kayak to a paddleboard, or vice versa, please contact us as soon as possible.

Can I bring extra gear with me?
Yes, as long as the total combined weight of all riders and gear stays within the equipment’s safe capacity and everything is secured properly.

Can I take the equipment to another launch site?

Yes!  That is one of the main benefits of our portable inflatable kayaks and SUPS.  They offer the flexibility for you to explore multiple locations.  

Can I use the equipment after dark?

No. Rentals are not equipped with lights required for legal navigation at night.

Is alcohol allowed during my rental?
For safety reasons, alcohol and any impairing substances should not be used before or during your rental.

What happens if I return equipment late?
Late returns may result in additional charges and may affect the next guest’s reservation. Please return all equipment on time.

Weather / Cancellation

What happens if the weather is bad?
YCustomers are responsible for monitoring weather and avoiding unsafe conditions. Do not launch or continue paddling in lightning, strong winds, storms, rough water, or other hazardous weather. If conditions become unsafe while you are on the water, return to your launch point, the nearest safe shore, or another safe landing area as soon as possible.

Do you cancel for rain?
Please check local weather and water conditions before renting. Light rain alone does not always require cancellation, but strong wind, lightning, storms, and rough water should always be taken seriously and avoided.  We recommend checking a local weather forecast before heading out.

What if weather changes after I launch?
If conditions worsen while you are on the water, return to shore as soon as it is safe to do so.

What is your cancellation policy?
Cancellations made at least [24 hours] before the rental start time are eligible for [a full refund / credit]. Cancellations made after that window are non-refundable.

What if you cancel due to unsafe weather?
If we cancel due to unsafe conditions, you will receive [a refund / credit / option to reschedule].

Can I cancel because of weather if conditions are still safe?
If rentals are operating normally, customer-initiated cancellations are handled under our standard cancellation policy.

Can I reschedule my booking?
Yes, rescheduling may be possible with advance notice and subject to availability.  Must be requested at least 24 hours before rental start-time.

What happens if I am late or miss my reservation?
Late arrivals are fine.  You can access your rental anytime during your scheduled time but it must still be returned by your scheduled end time.  Missed reservations may be treated as a no-show and may not be eligible for a refund.

What’s Included

What is included with my rental?
Your rental includes the watercraft you reserved plus the standard accessories needed for normal use.

What comes with a kayak rental?
Kayak rentals typically include the kayak, paddle, life jacket, seat if applicable, and standard accessories for that model.

What comes with a paddleboard rental?
Paddleboard rentals typically include the board, paddle, life jacket, leash if applicable, and standard accessories for that model.

Are life jackets included?
Yes. Life jackets are included with each rental.

Is a pump included?
For inflatable equipment, the necessary pump and setup accessories are included unless otherwise stated.

Do I need to bring my own paddle or life jacket?
No. We provide the standard gear needed for the rental, including life jackets for most children and adults. However, we do not provide life jackets for infants, toddlers, anyone under 50 lbs, or anyone with a chest size over 52". If anyone participating falls into one of those categories, the renter is responsible for providing and ensuring they have a properly fitting life jacket.

Are dry bags, waterproof phone cases, or coolers included?
Only if specifically listed in the rental description or offered as an add-on during booking.

What should I bring?
We recommend bringing water, sun protection, appropriate clothing, and a fully charged phone and waterproof phone case. Secure footwear is also a good idea depending on the launch area.

Safety / Age / Weight Limits

Do I need paddling experience?
No prior experience is required for most rentals, but you should be comfortable around water, able to follow instructions, and use good judgment.

How old do I have to be to rent?
The primary renter must be at least [18] years old and able to complete the required waiver and rental agreement.

Can minors use the equipment?
Minors, over the age of 6, may use the equipment only in accordance with our waiver, supervision, and safety requirements. 

Is there a weight limit?
Yes. Each kayak and paddleboard has a maximum capacity. The total combined weight of riders and gear must stay below that limit.

How do I know which rental is right for me?
Choose equipment based on total rider weight, comfort level, and expected conditions. If you are close to the capacity limit, a larger or more stable option is recommended.

Do children need to wear life jackets?
Yes. Children must wear an appropriately sized life jacket at all times.

Are life jackets required for adults?
We strongly recommend that all paddlers wear their life jacket at all times. Certain situations may require it by law.

Can I bring a child on a single-person rental?
Yes. However, equipment must only be used as intended and within its designed rider capacity.  Do not exceed weight limits.

Who should not rent?
Do not rent if you are intoxicated, unable to safely operate the equipment, uncomfortable in the current conditions, or unable to follow safety instructions.

Pickup / Return / Timing

How does pickup work?
After booking, you will receive instructions for your locker numbers at your chosen location and access codes. For self-service rentals, access instructions are typically sent before your start time once all required steps are complete.

When will I receive my access instructions?
Access instructions are typically sent [30 minutes / 1 hour] before your rental start time, provided your booking, payment, and waiver have been completed.

What do I need to complete before pickup?
You must complete your reservation, payment, waiver, and any required pre-rental steps before access instructions are released.

What time should I arrive?
You can arrive at the time your rental begins or anytime within your rental window.

If I start late, do I still get the full rental time?
Not usually. Your rental period begins at the scheduled start time unless otherwise approved.

How does return work?
At the end of your rental, return all equipment to the designated location, secure it as instructed, and make sure all included items are returned.

Can I return early?
Yes, but unused time is generally not refundable unless otherwise stated.

What happens if something is missing or damaged?
Please contact us as soon as possible. Missing or damaged equipment may result in additional charges.

What if I have trouble during pickup or return?
Please use the support instructions included in your booking confirmation or access message and contact us right away if you need help.

What if my phone dies or I cannot access my instructions?
Please make sure your phone is charged before arrival. If you cannot access your instructions, contact support as soon as possible.

Before You Go

Do I need to sign a waiver?
Yes. All renters must complete the required waiver before access is provided.

Can someone else sign the waiver for me?
No. Each adult participant must complete their own waiver unless otherwise permitted by law and our policies.

What should I do before getting on the water?
Check the weather, review the safety instructions, wear or carry your life jacket as required, secure loose items, and make sure you understand your route and return time.